Huntcliff Surgery

Our Practice’s main objective is ensuring that our patients receive the optimum level of care available. Our Practice Mission Statement is as follows:-

• Our wish is to accommodate the needs of our patients while promoting self-reliance.
• There is an emphasis on the prevention of illness while maintaining the traditional values of family medicine.
• We hope to provide a friendly personalised service.

We are a training practice for the Teesside branch of the Northern Deanery of the University of Newcastle which means you may see a different GP registrar in the surgery every 6 months. Training is carried out by Dr Appleton who gives valuable tuition to these fully qualified doctors who are gaining experience in a general practice setting.

We would like to inform our patients of a change to our service provision during the final 30 minutes of our core operating hours. To ensure that patients continue to have access to appropriate care during this time, the practice will offer alternative arrangements for care between 6:00pm and 6:30pm, by telephone 01642 944229 and from Ravenscar Surgery at Redcar Primary Care Hospital.

We have a strict zero-tolerance policy for any form of abuse, aggression, or discrimination towards our staff.

We will not tolerate:
• shouting, swearing, or intimidation
• racist, sexist, or discriminatory language
• personal insults, undermining behaviour, or unacceptable demands
• attempts to target or criticise staff because of their race, nationality, gender, or background

We are proud of our diverse and highly skilled team, and every staff member has the right to work in a safe and respectful environment.

If this policy is breached

Serious or repeated incidents may result in immediate action, including:
• a formal written warning,
• removal from the practice list,
• or involvement of the police where appropriate.

All actions taken will be consistent with NHS regulations and the terms of the GMS contract.

Our commitment to you

We will always treat patients with dignity, kindness, and respect.
We ask the same in return so that our practice remains safe, inclusive, and supportive for everyone.

************************************************************************************** ******************************

This message may contain confidential information. If you are not the intended recipient please:
i) inform the sender that you have received the message in error before deleting it; and
ii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).
Thank you for your co-operation.

NHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.

For more information and to find out how you can switch visit Joining NHS.net Connect – NHS.net Connect Support<https://urldefense.com/v3/__https://support.nhs.net/article-categories/joining-nhsmail/__;!!F9qhKEPs63QF2g!ZLAQ_vAwx0fkOc6rws0_J1oftAmonJWBmTFY25QHPEfXk4CIgHaCJtXKpTc1fTz21fwxpT0Eh0X38Ccig5D4gXL_lWaYV6zKtA$ >